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Frequently Asked Questions

Here are some of the most frequently asked questions.

 
Where do you recommend parking?
The Brauntex Performing Art Theatre has a small parking lot located directly behind the theatre, subject to availability. Downtown New Braunfels has several parking spots alongside the streets. Visit www.downtownnewbraunfels.com for more information.
When do doors open for a performance?
Standard door time is one hour before show starts. This may not be the case for all performances. For door times, please reference your ticket(s) to the event. The Brauntex Performing Art Theatre’s concession/bar will open at the same time the main doors open.
Can I leave the venue and come back?
General policy for the Brauntex Performing Arts Theatre allows re-entry; however, you must present your ticket again.
Can I smoke in the Brauntex Performing Arts Theatre?
The Brauntex Performing Arts Theatre prohibits smoking, including the use of electronic cigarettes or vaporizers. Smoking is allowed on public sidewalks.
What am I not allowed to bring?
Prohibited items include: outside food or drink, drugs, weapons, strollers, professional photography equipment (cameras with detachable lenses), animals (unless service animal), and electronic cigarettes.
Can I bring a camera/audio or video recording equipment?
The Brauntex Performing Arts Theatre does not allow professional cameras (cameras with detachable lenses), audio or video recording devices unless the performing artist has approved proper press credentials.
What accommodations are made for the disabled?
The Brauntex Performing Arts Theatre has ADA seating along with companion seat(s) available downstairs. Please call the Box Office at (830) 627-0808 for assistance on purchasing accessible seats or for more information.
What type of payment is accepted at the concession/bar?
The bar accepts cash as well as Visa, Mastercard, Discover, and American Express credit cards. Checks are not accepted.
What is the temperature of the theatre?
We try and keep the theatre to a constant comfortable temperature for our patrons. Due to weather conditions and crowd size, the temperature in the auditorium may vary. We suggest our patrons dress comfortably and if cold natured, bring a light jacket.
Is there an ATM in or near the venue?
The Brauntex Performing Arts Theatre does not have an ATM on the premises. Prosperity Bank and Chase Bank are both within walking distance of the theatre and have ATM’s located outside. For your convenience, the Box Office and concession/bar accept all major credit cards.
Where is lost and found located?
Lose something during a visit to the Brauntex Performing Arts Theatre? Contact our Box Office at (830) 627-0808 and we’ll be happy to check Lost and Found for you.
Are all shows produced by the Brauntex Performing Arts Theatre?
No, not all shows are produced by the Brauntex Performing Arts Theatre. The Brauntex Performing Arts Theatre produces shows but also rents the theatre to other producers or local theatre companies. The Brauntex offers Box Office services for renters and abides by the Brauntex Performing Arts Theatre’s policies and any additional policies that the renter may request. Refer to the Tickets page for information on the production company of an event.

Box Office Hours

Monday-Friday 9a-5p
Saturday & Sunday Closed
Open 1 Hour before show time.

Contact Info

290 W. San Antonio
New Braunfels, TX 78130


(830) 627-0808 Phone
(830) 627-0809 Fax

Visit New Braunfels

innewbraunfels.com
downtownnewbraunfels.com

ADA Assistance

The Brauntex Performing Arts Theatre has assigned ADA seating along with companion seat(s) available. Please contact the Box Office for more assistance on purchasing accessible seats or for more information.

Refund Policy

All ticket sales are final with no refunds or exchanges. Please refer to our Ticket Policies Guide for more information regarding your ticket purchases.

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The Brauntex Performing Arts Theatre will continually provide excellent cultural and entertainment experiences.
We are a registered 501(c)(3) not-for-profit public charity.

     
© 2017 Brauntex Performing Arts Theatre Association, Inc.
developed by: Daniel Rivas