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Ticket Policies / FAQ's
Packages / Groups
Ticket Policies & FAQ's
Where do I purchase a ticket?
Tickets for Brauntex Performing Arts Theatre sponsored events should be purchased through Brauntex.org using our ticket agent provide by Vendini, from the Brauntex Performing Arts Theatre Box Office during business hours or by phone. Tickets obtained through any other source cannot be guaranteed for its validity and may not allow you access to the event.
What is the standard return, refund or exchange policy?
The policy for the Brauntex Performing Arts Theatre states that all single tickets are final with no refunds or exchanges. There are some policy differences in regards to Season and Patron’s Choice ticket holders, but those are dependent upon performances and management approval.
What if a show is canceled or postponed?
In the event of a cancellation, we will contact you via phone, email, or mail and inform you of the procedure to reconcile the purchase. If an event is postponed, your ticket will remain valid for the new event date.
If I lost my tickets, what should I do?
If a patron cannot find their tickets and have purchased them through the authorized ticket source, we have a record of your sales transaction and can accommodate you. Contact the Box Office at (830) 627-0808 and we will confirm your seating and issue you new tickets for pick up at the Brauntex Performing Art Theatre’s Box Office. Patrons must bring a valid driver’s license or photo ID in order to pick up tickets. There may be a nominal postage fee in the event tickets are to be re-mailed. If tickets are purchased through an unauthorized ticket reseller, we cannot guarantee replacement.
Can I transfer my Will Call tickets to someone else?
Yes, prior to the day of the show, patrons can contact the Box Office at (830) 627-0808 to transfer Will Call tickets to someone else. However, to transfer Will Call tickets on the day of the performance the original ticket holder must come down to the venue and show valid driver’s license or photo ID in order to transfer Will Call tickets.
Is there a way that I can see my seats before I purchase?
The Brauntex Performing Art Theatre’s Box Office is open Monday through Friday from 9:00 to 5:00. Patrons are allowed to look at seats, depending on auditorium availability, prior to purchase.
Group sales discount
Groups of 15 or more are eligible for a discount to Brauntex Performing Art Theatre’s produced events. Call the Box Office at (830) 627-0808 for more information.
What are the ticketing fees?
The Brauntex Performing Arts Theatre Association, Inc. is a 501(c)(3) non-profit organization. Our mission is to continually provide excellent cultural and entertainment experiences. We are dedicated to preserving our historic building while bringing the arts to our patrons. Year after year, we strive to raise the bar on entertaining the public with diverse programming and artistic opportunities. In order to accomplish this, a fee is added to each ticket which will be used to support expenses associated with each performance and venue maintenance.
A Preservation Fee is added to the base price of each ticket before checkout. This is the portion of the ticket price that covers third party box office fees, credit card fees, labor, facility maintenance and improvements, and more. It is not possible to avoid paying this fee by purchasing tickets in person at the box office. PLEASE NOTE: When ordering online the Preservation Fee is not included in the base ticket price you see when selecting seats; it is added in the Review Selection/Payment page once you have added seats to your Shopping Cart before final checkout. Please keep this in mind when selecting your seats online.
Where do you recommend parking?
The Brauntex Performing Art Theatre has a small parking lot located directly behind the theatre, subject to availability. Downtown New Braunfels has several parking spots alongside the streets. Visit
for more information.
When do doors open for a performance?
Standard door time is one hour before show starts. This may not be the case for all performances. For door times, please reference your ticket(s) to the event. The Brauntex Performing Art Theatre’s concession/bar will open at the same time the main doors open.
Can I leave the venue and come back?
General policy for the Brauntex Performing Arts Theatre allows re-entry; however, you must present your ticket again.
Can I smoke in the Brauntex Performing Arts Theatre?
The Brauntex Performing Arts Theatre prohibits smoking, including the use of electronic cigarettes. Smoking is allowed on public sidewalks.
What am I not allowed to bring?
Prohibited items include: outside food or drink, drugs, weapons, strollers, professional photography equipment (cameras with detachable lenses), animals (unless service animal), and electronic cigarettes.
Can I bring a camera/audio or video recording equipment?
The Brauntex Performing Arts Theatre does not allow professional cameras (cameras with detachable lenses), audio or video recording devices unless the performing artist has approved proper press credentials.
What accommodations are made for the disabled?
The Brauntex Performing Arts Theatre has ADA seating along with companion seat(s) available downstairs. Please call the Box Office at (830) 627-0808 for assistance on purchasing accessible seats or for more information.
What type of payment is accepted at the concession/bar?
The bar accepts cash as well as Visa, Mastercard, Discover, and American Express credit cards. Checks are not accepted.
What is the temperature of the theatre?
We try and keep the theatre to a constant comfortable temperature for our patrons. Due to weather conditions and crowd size, the temperature in the auditorium may vary. We suggest our patrons dress comfortably and if cold natured, bring a light jacket.
Is there an ATM in or near the venue?
The Brauntex Performing Arts Theatre does not have an ATM on the premises. Prosperity Bank and Chase Bank are both within walking distance of the theatre and have ATM’s located outside. For your convenience, the Box Office and concession/bar accept all major credit cards.
Where is lost and found located?
Lose something during a visit to the Brauntex Performing Arts Theatre? Contact our Box Office at (830) 627-0808 and we’ll be happy to check Lost and Found for you.
Are all shows produced by the Brauntex Performing Arts Theatre?
No, not all shows are produced by the Brauntex Performing Arts Theatre. The Brauntex Performing Arts Theatre produces shows but also rents the theatre to other producers or local theatre companies. The Brauntex offers Box Office services for renters and abides by the Brauntex Performing Arts Theatre’s policies and any additional policies that the renter may request. Refer to the Tickets page for information on the production company of an event.