Know Before You Go
Brauntex Theatre Bag Policy
As of September 1, 2024, the Brauntex Performing Arts Theatre has implemented a new bag policy. The Brauntex only allows clear bags and/or small clutch bags for all ticketed events and this policy is subject to change.
Patrons may bring a clear bag (12′′ x 6′′ x 12′′ maximum size) and/or a solid small clutch bag (5.5′′ x 8.5′′) to the venue:
- A small clutch bag (clear OR solid), approximately the size of a hand, size 5.5” x 8.5” or smaller.
- Any bag larger than 5.5” x 8.5” must be a clear bag and not exceed 12′′ x 6′′ x 12′′. Bags cannot be mesh, iridescent, or tinted.
- Exceptions for medically necessary equipment are allowed after proper inspection by security staff.
- Diapers and other baby supplies can be carried inside a clear bag. Solid diaper bags are NOT allowed.
- All bags are subject to search prior to entry. Patrons who choose not to adhere to the guidelines will not be allowed entry into the theatre and ticket purchases will not be refunded.
- Prohibited bags (not limited to) Purses or bags larger than 12′′ x 6′′ x 12′′ such as briefcases, backpacks, computer/tablet bags, camera/camera bags, fanny packs, luggage, diaper bags and binocular cases are prohibited.
What happens if the bag I bring does not meet the required guidelines?
Patrons carrying bags that do not follow our bag policy may choose to either purchase a clear bag provided by the Brauntex or may return their bag to their vehicle.
What if, for medical reasons, my items won’t fit in the clear bag, what do I do?
Patrons carrying medically necessary bags or equipment into a venue will be required to have their bag inspected by security. For questions about medical equipment or other needs please
contact boxoffice@brauntex.org or call 830-627-0808.
Are diaper bags allowed in the venue?
Diapers and other baby supplies can be carried inside a clear bag. Each member of a family, including children, may carry an approved clear bag and/or a clutch purse into the venue.
Why does the Brauntex Performing Arts Theatre have this policy?
The Brauntex Theatre has implemented a new bag policy to improve safety measures for everyone.
Does the Brauntex Theatre sell clear bags?
Yes, the Brauntex Theatre is now selling clear bags in the Box Office. The large tote bags are $16 and the small clutch is $14. Brauntex clear bags can be purchased in the Box Office during normal business hours or the night of the show.
Entry Requirement:
All persons entering the theatre, regardless of age, must have a ticket in hand.
Ticket Acceptance:
To expedite theatre entry, each person MUST present one of the following ticket types upon entry into the Theatre.
- Hard tickets
- Printed tickets with QR Code
- E-Ticket or Screenshot of an E-Ticket with QR code
Will-Call:
- Will-Call is located in the ticket booth at the front entrance.
- Will-Call opens one hour before showtime.
E-Ticket:
- If you select an e-ticket at the time of purchase, you will receive an email from OvationTix.
- You may print your e-ticket or display it on your cell phone before entry.
- If you cannot locate the e-ticket, call the box office at 830-627-0808 to have the email resent.
(Note: Your e-ticket cannot be added to your Apple wallet.)
Ticket Pickup for Guests:
If you are waiting for a guest to complete your party, either leave their ticket at will-call or ensure they have a scannable ticket that meets the requirements above.
Ticket Refunds:
There are no refunds or exchanges for tickets purchased. If an event is canceled and rescheduled, patrons will receive the new performance information through the email address provided at the point of sale. If a performance is canceled and not rescheduled, the Brauntex Theatre will issue a full refund.
Avoid Ticket Scams:
For guaranteed seating at the best price, always purchase directly from BRAUNTEX.ORG or call our Box Office at 830-627-0808. Don’t risk paying inflated prices or falling victim to fraudulent listings.
The Brauntex Theatre Parking Lot
Our parking lot is located behind the theatre with limited parking spaces available for $8.65.
Please note that we do not offer pre-paid parking reservations for our lot. If you choose to pre-pay for parking, we cannot guarantee an available space, and refunds will not be issued in the event that a parking space is unavailable.
Methods of Payment
- Payment may be made by credit/debit cards using the kiosk located near the back of the building.
- Scan the QR code located on the blue signs in the parking lot.
- Text "TX1286" to 53242.
- Download the LAZ Parking App and create an account.
- Visit https://lazparking.com.
Please note that we do not offer pre-paid parking reservations for our lot. If you choose to pre-pay for parking, we cannot guarantee an available space, and refunds will not be issued in the event that a parking space is unavailable.
Downtown Maps
Click here for a printable map of downtown parking.
Click here for a map of downtown New Braunfels.
Click here for an interactive map of downtown New Braunfels.
Click here to view the City of New Braunfels Parking Info
There is also free parking near the Fire Museum across the street from our front door. Click here for directions.
Directions
Coming from Austin?
From I-35 S take Exit 187 as you enter New Braunfels
From Exit 187 and at the following light, turn right onto S Seguin Ave
From S Seguin Ave turn right onto Main Plaza/State Spur 453
From State Spur 453 turn right onto W San Antonio Street (third exit from the circle)
From W San Antonio St and at the following light turn right onto N Castell Ave
From N Castell Ave turn left onto W Mill St
Parking is on the left, between the business at 267 and railroad crossing on W Mill St
Coming from San Antonio?
From I-35 N take Exit 185 as you enter New Braunfels
From Exit 185 and after half of a mile turn left onto Schmidt Avenue
From Schmidt Ave continue onto Spur St
From Spur St continue onto W San Antonio Street
After 1 mile you will pass The Brauntex on your left
From W San Antonio St and at the following light turn left onto N Castell Ave
From N Castell Ave turn left onto W Mill St
Parking is on the left, between the business at 267 and railroad crossing on W Mill St
- Glass containers of any kind
- Explosives or flammable substances
- Large bags, backpacks or diaper bags that do not meet the bag policy requirement
- Outside food & beverage of any kind including personal beverage containers, Yeti cups, etc.
- Weapons of any kind, including concealed firearms, knives, pepper spray, or anything deemed a weapon by venue staff
- Coolers, personal water bottles, plastic containers, thermoses, bota bags or wine skins
- Signs, flags, banners, posters
- Skateboards, skates, scooters, rollerblades, bicycles
- Inflated balls
- Stickers, balloons, markers
- Aerosol cans
- Drones
- Laser pointers
- Professional photography equipment and video recording devices (e.g., camcorders, GoPros, or anything beyond a cell phone)
- Selfie sticks
- Illegal drugs or illicit substances, or paraphernalia
- Bullhorns or other noise-making devices.
- Fireworks
- Props or accessories that can be swung and present a hazard to other guests
- Skateboards, Segway, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets
- Laptops/Tablets
- Strobes or flashing lights
- Confetti
- Masks, chains and jewelry with spiked edges
- Two Way Radios, Walkie talkies
- Musical instruments
*NO SMOKING OR VAPING INSIDE THE THEATRE*
Health Safety Protocols
The Brauntex Performing Arts Theatre is dedicated to ensuring a safe environment for all who pass through our doors. We will continue to provide strategic cleaning practices here at the theatre to ensure the safest environment for our patrons. Thank you in advance for helping everyone by being self-aware of your own health status to keep others as safe as possible! If you have immediate concerns, call us at 830-627-0808 or email us at boxoffice@brauntex.org. The Brauntex Theatre has put into place the following:
- While masks are not mandatory, all patrons are invited to wear a mask if they so choose. Masks are provided for anyone needing a mask.
- Hand sanitizer stations are available throughout the lobbies and restrooms and entrance into the seating areas.
- Special surface and air disinfection occurs before and after every performance. Cleaning and sanitation regiments will remain vigilant, especially for high-touch surfaces such as railings, seats, and door handles.
- If Patrons are showing signs consistent with COVID-19 or are feeling ill for any reason, they are asked to please stay home for the safety of others.
- The box office, lobby, and performance hall will open one hour prior to the performance. There is no entry prior to that time.
- Will-call is available at the ticket booth located in front of the theatre's entrance, and tickets will be checked at the entrance doors.
In addition to staying in touch with local and state guidelines as well as industry standards, the Brauntex Theatre is abiding by local, state, and federal government executive orders. These procedures were updated on January 1, 2023, and are subject to change.
Thank you for your patience and understanding as we make every effort to provide you with an enjoyable experience while keeping you as safe as possible.
If you have any questions, contact the box office by calling 830-627-0808 M-F, 10 AM-5 PM, or email us at boxoffice@brauntex.org.
ALL SALES ARE FINAL. No refunds. Treat ticket as cash.
Season Ticket Holders understand that their same-seat selection may not be available outside of their finalized package.NO REFUNDS OR EXCHANGES. THE BRAUNTEX DOES NOT ADMIT OPEN CARRY OF FIREARMS ON ITS PREMISES. NO OUTSIDE FOOD OR BEVERAGES ARE PERMITTED. NO SMOKING ALLOWED IN THE BUILDING (NO VAPING/E-CIGARETTES ALLOWED). PATRONS REQUIRING SPECIAL ASSISTANCE (A.D.A. SEATING) MUST CONTACT THE BOX OFFICE (830.627.0808) FOR HELP WITH SEATING (SUCH AS WHEELCHAIRS, WALKERS OR SERVICE ANIMAL ACCOMODATIONS)--OUR BALCONY SEATING HAS *NO* ELEVATOR ACCESS, ONLY STAIRS. BY PURCHASING THIS TICKET AND ATTENDING A SHOW, YOU ARE AGREEING THAT THE BRAUNTEX HAS THE OPTION TO USE PHOTO AND VIDEO FOOTAGE WITH YOUR LIKENESS. THE RESALE OF TICKET FOR MORE THAN ITS FACE VALUE WITHOUT THE WRITTEN CONSENT OF THE OWNER/MANAGER IS PROHIBITED BY LAW. YOU ASSUME ALL RISK AND DANGER INCIDENTAL TO THE EXHIBITION, EVENT OR PERFORMANCE WHETHER OCCURRING PRIOR TO, DURING, OR AFTER SAID SHOW. YOU ASSUME ALL RISK AND DANGER OF BEING INJURED BY THROWN, BATTERED, KICKED, SHOT, ETC. OBJECTS. YOU AGREE THAT THE MANAGEMENT, ITS AGENTS, AND THE PERFORMERS ARE NOT RESPONSIBLE OR LIABLE FOR ANY INJURIES RESULTING FROM SUCH CAUSES. NO ALCOHOL, DRUGS, WEAPONS, FOOD, OR GLASS CONTAINERS ALLOWED. NO RECORDING DEVICES, STILL CAMERAS, OR VIDEO CAMERAS PERMITTED. NO TRANSMISSION OR AIDING IN TRANSMITTING ANY DESCRIPTION, ACCOUNT, PICTURE, OR REPRODUCTION OF THE EVENT, GAME, PERFORMANCE, OR EXHIBITION. YOU HEREBY CONSENT TO THE REASONABLE SEARCH FOR ALCOHOLIC BEVERAGES, DRUGS, OR WEAPONS. YOU FURTHER CONSENT TO THE USE OF YOUR IMAGE OR LIKENESS INCIDENTAL TO ANY DISPLAY, TRANSMISSION, OR REPRODUCTION OF THE EVENT. MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR EJECT ANY PERSON WHOSE CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS HEREIN. IN THE EVENT OF A CANCELLATION FOR WHICH THERE IS NO RESCHEDULED DATE, A REFUND FOR THIS TICKET MAY BE ISSUED AT THE OPTION OF THE MANAGEMENT AND MAY NOT INCLUDE ADDITIONAL TICKETING FEES (TICKETING OPERATIONS FEES, SHIPPING FEES, ETC).
Venue
Brauntex Theatre 290 W. San Antonio New Braunfels, TX 78130
Times
Doors and concessions open one hour prior to showtime. We recommend arriving early, especially for sold-out shows, for bar line purposes, and not interrupting the patrons already seated.
Parking Lot
Our parking lot is located behind the theatre with limited parking spaces available for $8 at the kiosk and requires credit/debit cards only.
Onsite Food and Drink Options
Concessions are open: snacks, mixed drinks, wine, beer, sodas, and water are available for purchase. Please be aware that our concessionaire will ID for all alcoholic beverage purchases. The theatre does not permit outside food and drinks allowed in the building.
- NOTICE -
GOV'T CODE 411.204 (aka 51% rule)
It is unlawful for a person to carry a handgun on this premise, including a person licensed under subchapter H, CH. 411, Government code.