Plan Your Trip

Safety Protocols

We continue to be optimistic about the future, but we know that protocols could change as determined by local, state and federal requirements. Thank you again for your patience and understanding.

The Brauntex Performing Arts Theatre is dedicated to ensuring a safe environment for all who pass through our doors. We will continue to monitor, evaluate, and update procedures according to local and state guidelines. Thank you in advance for helping everyone by being self-aware of your own health status to keep others as safe as possible! With immediate concerns, call 830-627-0808 or email us at boxoffice@brauntex.org. The Brauntex Theatre has put into place the following:

• While masks are not mandatory at this time, all patrons are invited to wear a mask if they so choose. Masks are provided for anyone needing a mask.
• Hand sanitizer stations are available throughout the lobbies and restrooms and entrance into the seating areas.
• Special surface and air disinfection occur before and after every performance. Cleaning and sanitation regiments will remain vigilant, especially for high-touch surfaces such as railings, seats, and door handles.
• If Patrons are showing signs consistent with COVID-19 or are feeling ill for any reason, they are asked to please stay home for the safety of others.
• The box office, lobby, and performance hall will open one hour prior to the performance. There is no entry prior to that time.
• Will call is available at the ticket booth located in front of the entrance to the theatre and tickets will be checked at the entrance doors.

In addition to staying in touch with local and state guidelines as well as industry standards, the Brauntex Theatre is abiding by local, state, and federal government executive orders. These procedures were updated on January 1, 2023, and are subject to change.

Thank you for your patience and understanding as we make every effort to provide you with an enjoyable experience while keeping you as safe as possible.

Remember to check the website for schedules and information, contact the box office by calling 830-627-0808 M-F, 10 AM-5 PM if you have any questions or you can email us at boxoffice@brauntex.org.  Visit our website at www.brauntex.org for more information.

From I-35 S take Exit 187 as you enter New Braunfels

From Exit 187 and at the following light, turn right onto S Seguin Ave

From S Seguin Ave turn right onto Main Plaza/State Spur 453

From State Spur 453 turn right onto W San Antonio Street (third exit from the circle)

From W San Antonio St and at the following light turn right onto N Castell Ave

From N Castell Ave turn left onto W Mill St

Parking is on the left, between the business at 267 and railroad crossing on W Mill St

From I-35 N take Exit 185 as you enter New Braunfels

From Exit 185 and after half of a mile turn left onto Schmidt Avenue

From Schmidt Ave continue onto Spur St

From Spur St continue onto W San Antonio Street

After 1 mile you will pass The Brauntex on your left

From W San Antonio St and at the following light turn left onto N Castell Ave

From N Castell Ave turn left onto W Mill St

Parking is on the left, between the business at 267 and railroad crossing on W Mill St

ALL SALES ARE FINAL. No refunds. Treat ticket as cash.

Season Ticket Holders understand that their same-seat selection may not be available outside of their finalized package.NO REFUNDS OR EXCHANGES. THE BRAUNTEX DOES NOT ADMIT OPEN CARRY OF FIREARMS ON ITS PREMISES. NO OUTSIDE FOOD OR BEVERAGES ARE PERMITTED. NO SMOKING ALLOWED IN THE BUILDING (NO VAPING/E-CIGARETTES ALLOWED). PATRONS REQUIRING SPECIAL ASSISTANCE (A.D.A. SEATING) MUST CONTACT THE BOX OFFICE (830.627.0808) FOR HELP WITH SEATING (SUCH AS WHEELCHAIRS, WALKERS OR SERVICE ANIMAL ACCOMODATIONS)--OUR BALCONY SEATING HAS *NO* ELEVATOR ACCESS, ONLY STAIRS. BY PURCHASING THIS TICKET AND ATTENDING A SHOW, YOU ARE AGREEING THAT THE BRAUNTEX HAS THE OPTION TO USE PHOTO AND VIDEO FOOTAGE WITH YOUR LIKENESS. THE RESALE OF TICKET FOR MORE THAN ITS FACE VALUE WITHOUT THE WRITTEN CONSENT OF THE OWNER/MANAGER IS PROHIBITED BY LAW. YOU ASSUME ALL RISK AND DANGER INCIDENTAL TO THE EXHIBITION, EVENT OR PERFORMANCE WHETHER OCCURRING PRIOR TO, DURING, OR AFTER SAID SHOW. YOU ASSUME ALL RISK AND DANGER OF BEING INJURED BY THROWN, BATTERED, KICKED, SHOT, ETC. OBJECTS. YOU AGREE THAT THE MANAGEMENT, ITS AGENTS, AND THE PERFORMERS ARE NOT RESPONSIBLE OR LIABLE FOR ANY INJURIES RESULTING FROM SUCH CAUSES. NO ALCOHOL, DRUGS, WEAPONS, FOOD, OR GLASS CONTAINERS ALLOWED. NO RECORDING DEVICES, STILL CAMERAS, OR VIDEO CAMERAS PERMITTED. NO TRANSMISSION OR AIDING IN TRANSMITTING ANY DESCRIPTION, ACCOUNT, PICTURE, OR REPRODUCTION OF THE EVENT, GAME, PERFORMANCE, OR EXHIBITION. YOU HEREBY CONSENT TO THE REASONABLE SEARCH FOR ALCOHOLIC BEVERAGES, DRUGS, OR WEAPONS. YOU FURTHER CONSENT TO THE USE OF YOUR IMAGE OR LIKENESS INCIDENTAL TO ANY DISPLAY, TRANSMISSION, OR REPRODUCTION OF THE EVENT. MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR EJECT ANY PERSON WHOSE CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS HEREIN. IN THE EVENT OF A CANCELLATION FOR WHICH THERE IS NO RESCHEDULED DATE, A REFUND FOR THIS TICKET MAY BE ISSUED AT THE OPTION OF THE MANAGEMENT AND MAY NOT INCLUDE ADDITIONAL TICKETING FEES (TICKETING OPERATIONS FEES, SHIPPING FEES, ETC).